We have quick service with our concession bars, table service with our restaurants, we even have a small upper shop kiosk where we use Revel for the retail aspect of our business," said Lydia. As I mentioned, you know, we use Revel in a lot of different ways. That's been huge for us in terms of planning ahead for future seasons." "We're pretty unique. Lydia remarks, "My personal favorite, is the sheer number of reports that Revel has available. In addition to expediting their speed of service, Revel has helped the team at Lyric Opera House benchmark, report on their successes, and plan for the future. Leslie MacLean, Facilities Coordinator, Lyric Opera Why Revel Revel has been huge in helping us do that. We've greatly increased our revenue, which is being able to offer more to our patrons in terms of concessions and dining. "They have been instrumental in getting our customers in and out of the door as quickly as possible."
Geri LaGiglio, Lyric Opera's food and beverage manager, said, "For the customers, they swipe and everything's done a lot quicker because we key it in real fast, they swipe real fast, they get their order, and it's like a hit and run."Īnd to help bust the lines, Lyric Opera House deploys Mobile Order Takers. And with only a few hours (or much fewer during intermission!) to seat customers at their restaurant, or serve them at the concession stands – speed of service is imperative to Lyric Opera House. On any given day, the opera house seats around 3,600 patrons. From labor and customer management to sales – the team needed a solution that could streamline their data and provide actionable insights. Prior to Revel, Lyric Opera House used a legacy POS and manually inputted a lot of their data into Excel spreadsheets.
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